Episodes
Tuesday Nov 10, 2020
Episode 5: Dutch Bros Coffee Shares Lessons in Line Busting
Tuesday Nov 10, 2020
Tuesday Nov 10, 2020
With 97% of its sales in the drive-thru, Dutch Bros. Coffee is a force to be reckoned with when it comes to fast, efficient guest service. Systems Architect Brendon Gilbert shares how the 420+ location rapidly growing brand keeps the customer-server connection strong while it evolves its operations and modernizes its technology stack.
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