November 3, 2021
Global Payments SVP Talent Management & Chief Diversity Officer Jackie Parker draws on her rich experience in human resources diversity, professional coaching, and leadership development to share her perspective on why diversity and inclusion are essential to innovation. Listen as Jackie shares what innovation means to her and her team, advantages that non-homogenous teams have, and keys to overcoming long-held biases, including overcoming a scarcity mindset.
July 8, 2021
How restaurant operators look at their data—and which data sets are critically important (especially coming out of a global pandemic)—are shifting. Listen as Jerry Philips of Whataburger shares where these changes have brought them as a brand with an extremely loyal fan following. Jerry shares with Katharine Dalton and Tama Looney of Xenial what the company and its leaders have learned about the importance and value of customer data, employee data, and social media in achieving customer and employee loyalty.
June 15, 2021
The newest member of the Xenial Analytics & Customer Engagement (ACE) team Katharine Dalton shares why and how she believes Xenial’s powerful ACE tools will drive innovation among the next generation of data-centric restaurants. Katharine talks about the people who have inspired her in her professional development, her unique view of what it means—and takes—to be an ‘analyst,’ and her optimistic outlook for diversity in the restaurant technology industry.
May 7, 2021
Rising labor costs and other factors are prompting restaurants to consider automating parts of their operations. Is there real ROI to be gained from these investments? Listen as Xenial President Scott Meyer and Head of Technology Chris Siefken share real-world examples and a glimpse of the automation technologies Xenial has brought to market this year, including Voice Bot ordering, Camera-Vision-Based Drive-thru Timing, AI-powered Upselling, and a Next-gen Drive-thru Controller to power it all.
March 24, 2021
Kristen Zupancic, Sr. Director, Customer Engagement Solutions for Global Payments, shares her broad experience with innovation and how she applies these experiences to deliver Global Payments’ solutions for customer engagement. These solutions are used by an expansive range of merchant types and sizes. Kristen shares her perspective on the value of diversity in the workplace, her switch from process engineering to the software industry, and tactics for inspiring her teams to focus on what’s important and constantly improve.
March 5, 2021
Many restaurant and retail businesses find it constantly challenging to build awareness in their local markets. Amy LaFrank of Edible Arrangements shares some of the things she’s learned throughout her restaurant and food marketing career, including sage advice for local store marketing.
February 15, 2021
The move to digital and the recent pandemic have dramatically accelerated changes in how guests order and pay, and restaurant operators have discovered the value of innovation when it comes to payments technologies and services. Listen as Bob Larimer of Hardee's Franchisee Boddie-Noell joins Marc Castrechini of Global Payments Integrated to discuss innovations in payments for restaurants.
January 20, 2021
With off-premises and mobile now all but essential, restaurants have been pivoting quickly to digital ordering and payment channels. Kristen Addington, Head of Digital Solutions, talks about Whataburger’s use of agile methodologies to introduce delivery and mobile. She describes her technology career path, women in leadership who have inspired her, and shares how she leads her team to optimize the customer experience by fostering innovation and cross-team collaboration.
December 7, 2020
Menu innovation is any brand's 'secret sauce' so we were beyond excited when Alice Crowder, Vice President at Tropical Smoothie Café, agreed to give us an insider's perspective. Alice shares how a very diverse team approaches menu innovation strategically. This is part of our series 'Women in Innovation,' hosted by Tama Looney, Brand Executive for Xenial Analytics & Customer Engagement Solutions. You won’t want to miss a second of this episode.
December 7, 2020
Guests have heard a lot about what lives on the keypads and screens of ordering and payment devices not to mention what can spread through the air. Suffice to say, we’re all a little on edge about germs these days. What can brands do to reassure guests? The National Restaurant Association's OrderUp Podcast asked Tama Looney, Xenial Account Executive, to share perspectives on today’s ‘new normal’ and what she's heard from nationwide enterprise quick serve and fast casual brands.